![]() Visit our returns page to create a UPS shipping label or visit your local store to make a free return.Shipping charges may be applied to your refund amount. We will issue a refund in the form of the original payment or with a gift card. An original receipt or gift receipt is required, our stores will not accept returns or exchanges without a receipt or proof of purchase. If you’re not 100% satisfied with your purchase, we’re here to help.Įligible items can be exchanged for a refund of the merchandise value within 30 days of receiving an order or seven days for Quick Ship upholstery items. ![]() Have more questions regarding shipping? Please visit our Shipping Information page. **San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC + Tampa/Ft. *Flat Rate items that do not include White Glove Service are select lighting, oversized mirrors, rugs and headboards that need to be attached to a bed frame. Please note: Smaller items (bedding, pillows, decorative accessories, baskets, etc.), do not qualify for flat rate shipping and will be delivered via UPS and subject to UPS delivery + processing charges. Available in the contiguous 48 states only. A service representative will contact you to arrange a delivery date and confirm the appointment timeframe (typically a 4-hour window). Service to outlying areas may be restricted based on geographic location. Will ship once it is back in stock, at no extra chargeįlat Rate delivery is by appointment Tuesday – Saturday in most major metropolitan areas**, with Monday delivery available in some areas. All packaging materials are removed upon completion. With White Glove, your order is brought into your home by a skilled delivery team on a pre-scheduled date, unpacked in the room of your choice and fully assembled, but not installed*. With Unlimited Flat Rate Delivery, an unlimited number of eligible furniture and select oversized items can be delivered for a single flat rate.Īll of our Flat Rate items include our premium White Glove Service-at no extra charge-for oversized furniture and select fragile items. ![]() Our Flat Rate Delivery fees are based on where you live, not how much you buy. UNLIMITED FLAT RATE DELIVERY – FURNITURE + OVERSIZED ITEMS
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